I began my day at the Apple GENIUS BAR, determined to bring my computer home, hard drive and data intact. Three and a half hours later I did just that. After four days, the Geniuses had replaced my power supply and cable with brand new, used parts and completed the diagnostics testing.
1.) only used the term “pissed off” once.
2.) was offered a bottled water and a bar stool.
3.) bought two bras at Nordstrom.
4.) got to sit next to a real doctor. (more about that later)
5.) bought four tee shirts at JC Penney.
6.) got to sit next to the doctor again.
7.) warned a lady that the fingerprints on her screen would be held against her by the geniuses.
8.) only used the term “I’m in hell” twice.
OK, back to the doctor. He took up hours of GENIUS BAR time, much more than he was entitled to. Other people waited two hours to meet with a genius while this guy rattled on and on. The amazing part was that every thirty seconds or so he was able to find some way to interject the fact that he was a doctor into the conversation. I found this astonishing because most of the doctors I have known are only able to do this every minute or two. This guy was GOOD. I wanted to yell out to him, “Are you kidding me with the ‘I’m a doctor’ crap. These guys are geniuses!” But, I kept my mouth shut. I had too much to lose by going off in the GENIUS BAR during the home stretch.
I just had to get my Mac out of there. We are leaving tomorrow for a race weekend. After all I found out about how Apple and the genius system works, I just had to get it out of there, come hell, high water, or having to bite my tongue. I had this recurring dream:
It’s Friday morning at the GENIUS BAR.
Genius #1: “Oh no, this IMac I am working on has a bad hard drive.”
Genius #2: “See the IMac sitting over there? That one isn’t being picked up till next week. Just take the hard drive out of it and put it in the one you are working on.”
“Wow,” Genius #1 says, “can we do that?”
“Sure,” Genius #2 says. “We do it all the time. She already signed the receipt with the fine print that says we can use old or refurbished parts and are not responsible for any data loss.”
Genius #1: “Awesome! Any of you other geniuses need any IMac parts?”
Wake up, wake up, wake up!
Whew, that was a close call. Welcome home Mac.